Privacy Policy
Introduction
Symptom Check ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our workplace hygiene diagnostic services.
We operate as a diagnostic platform serving facilities managers and office administrators across Egypt. Our mission is to help you identify and solve specific office cleanliness and compliance problems through annotated problem-zone analysis and tailored solutions.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect information in several ways to provide and improve our diagnostic services:
Contact and Inquiry Information
When you submit a diagnostic inquiry, request a consultation, or contact us through our website, we collect information such as your name, job title, company name, facility location, email address, phone number, and details about your specific workplace hygiene concerns or compliance gaps.
Facility and Problem-Zone Data
To provide tailored diagnostic analysis, you may provide information about your office environment, including facility type (open-plan, medical suite, hospitality-adjacent workspace), problem areas, existing compliance issues, and details about high-touch surfaces, restroom conditions, or HVAC systems.
Usage and Analytics Data
We automatically collect certain information about your interactions with our website, including the pages you visit, the time and duration of your visits, your browser type, operating system, referring website, and your IP address. This information helps us understand how our diagnostic tools are being used and allows us to improve our services.
Cookies and Similar Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. These tools help us remember your preferences, track your diagnostic journey through our problem-first advisory process, and measure the effectiveness of our content. You can control cookie settings through your browser; however, disabling cookies may affect your ability to use certain features of our platform.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Diagnostic Services: To analyze your workplace hygiene concerns, identify problem zones, and deliver tailored solutions and service recommendations.
- Communication: To respond to your inquiries, send diagnostic reports, provide updates about our services, and maintain contact regarding your facility's compliance status.
- Service Improvement: To understand how facilities managers and office administrators use our platform, identify common cleanliness complaints and compliance gaps, and refine our diagnostic methodology and content.
- Analytics and Research: To analyze trends in workplace hygiene challenges, develop scenario-based troubleshooting guides, and improve our before-and-after reasoning sequences.
- Legal Compliance: To comply with applicable laws, regulations, and industry standards in Egypt and to protect the rights and safety of our users and business.
- Marketing and Outreach: To send you information about new diagnostic tools, service packages, or relevant workplace hygiene resources, provided you have opted in to receive such communications.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in operating our website, conducting our business, and serving you. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your data.
Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our terms and conditions, protect our rights or the rights of others, or respond to lawful requests from government authorities.
Business Transfers
If Symptom Check is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Retention
We retain your personal information for as long as necessary to provide our diagnostic services, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal obligations. The retention period may vary depending on the nature of the information and the context of our relationship with you.
For example, we retain contact information and diagnostic inquiry details for the duration of our service relationship and for a reasonable period afterward to support follow-up consultations and service improvements. Usage and analytics data may be retained in aggregated or anonymized form for longer periods to support our research and service development.
If you wish to request deletion of your personal information, please contact us using the details provided in the Contact Us section below.
Your Rights and Choices
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:
- Right to Access: You may request access to the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
- Right to Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
- Cookie Control: You can manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us at the email address provided below.
Security of Your Information
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any passwords or access credentials associated with your account. Please notify us immediately if you suspect unauthorized access to your information.
Third-Party Links and Services
Our website may contain links to third-party websites and services that are not operated by Symptom Check. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
Children's Privacy
Our services are designed for facilities managers and office administrators and are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.
International Data Transfers
Symptom Check is based in Alexandria, Egypt. Your personal information may be processed and stored in Egypt and may be accessed by our staff or service providers located in Egypt or other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below:
We will respond to your inquiry within a reasonable timeframe and will work with you to resolve any privacy concerns.